UPS: customer service had nothing to say to me after...

A UPS customer review by GetHuman user GetHuman-433650 from November 18th, 2017

Background on GetHuman-433650's case

GetHuman: GetHuman-433650 - can you tell our other UPS customers when your case took place?
GetHuman-433650: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman-433650: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-433650 a list of common UPS problems)
GetHuman-433650: "Lost package" was why I was trying to call.

GetHuman-433650's review of UPS customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-433650: customer service had nothing to say to me after me complaining about a driver that came at me head on trying to pass * other drivers and a tractor I had no place to go but the ditch or hit tractor head on your driver flashed his lights at me like I was suppose to be the one to move for him after I stopped in the middle of the road he pulled in behind the tractor opening his side door cursing at me then he proceed to go around the tractor at in intersection where there is a stop sign that he didn't not stop for. this happen in Ohio at *p.m. on St. Rt. ** just east of Port Jefferson.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
GetHuman-433650: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-433650: I'd give them a three out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
GetHuman-433650: For that I would say five out of five.
GetHuman: And finally- any advice for other UPS customers?
GetHuman-433650: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-433650 taken from his UPS customer service problem that occurred on November 12th, 2017.


2.56 of 5 stars | 201 reviews

GetHuman-433650's UPS Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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