US Airways Dividend Miles: I was having a terrible time trying to get my m...
A US Airways Dividend Miles customer review by GetHuman user ~Cynthia from November 4th, 2017
Background on ~Cynthia's case
GetHuman: ~Cynthia - can you tell our other US Airways Dividend Miles customers when your case took place?
~Cynthia: Yup. It was evening, on October 26th.
GetHuman: Did you reach out to US Airways Dividend Miles, and if so, how?
GetHuman: And which of these common US Airways Dividend Miles customer issues best describes the reason you wanted to talk to them?
(Shows ~Cynthia a list of common US Airways Dividend Miles problems)
~Cynthia: "Flight delayed" was why I was trying to call.
~Cynthia's review of US Airways Dividend Miles customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways Dividend Miles customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cynthia: I was having a terrible time trying to get my miles from another airline added to US Air. I was getting no where, kept getting transferred, disconnected etc. Until I got to speak to Roxie of the Miles Dividend Center for International Miles. This was around **** hours on * May **. She was extremely helpful and went out of her way to help me get the miles credited to my account. She is a credit to your organization. You need more employees like her. She went above and beyond.**Cynthia Towslee
GetHuman: Let's quantify your experience contacting US Airways Dividend Miles. On a scale of 1 to 5, how easy is it go get help on a US Airways Dividend Miles problem?
~Cynthia: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cynthia: I'd give them a one out of five on communication.
GetHuman: And what about US Airways Dividend Miles's ability to quickly and effectively address your problem?
~Cynthia: For that I would say one out of five.
GetHuman: And finally- any advice for other US Airways Dividend Miles customers?
~Cynthia: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways Dividend Miles to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cynthia taken from his US Airways Dividend Miles customer service problem that occurred on October 26th, 2017.