US Airways Dividend Miles: Tried to use my **,**** dividend miles to get a...
A US Airways Dividend Miles customer review by GetHuman user GetHuman-126837 from November 1st, 2017
Background on GetHuman-126837's case
GetHuman: GetHuman-126837 - can you tell our other US Airways Dividend Miles customers when your case took place?
GetHuman-126837: Yeah. It was evening, on October 29th.
GetHuman: Did you reach out to US Airways Dividend Miles, and if so, how?
GetHuman: And which of these common US Airways Dividend Miles customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-126837 a list of common US Airways Dividend Miles problems)
GetHuman-126837: "Make a booking" was why I was trying to call.
GetHuman-126837's review of US Airways Dividend Miles customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways Dividend Miles customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-126837: Tried to use my **,**** dividend miles to get a round trip ticket for several dates (non-blackout) but to no avail. It's hard to believe that US Air, United, and*or Continental could not get it done for me. Plenty of advance notice. I even gave them the option of using the following airports: Palm Springs, Orange County, LAX, Ontario. Still....nothing. Dividend Miles are of no value if you can't use them. More of a frustration than anything.
GetHuman: Let's quantify your experience contacting US Airways Dividend Miles. On a scale of 1 to 5, how easy is it go get help on a US Airways Dividend Miles problem?
GetHuman-126837: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-126837: I'd give them a three out of five on communication.
GetHuman: And what about US Airways Dividend Miles's ability to quickly and effectively address your problem?
GetHuman-126837: For that I would say two out of five.
GetHuman: And finally- any advice for other US Airways Dividend Miles customers?
GetHuman-126837: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways Dividend Miles to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-126837 taken from his US Airways Dividend Miles customer service problem that occurred on October 29th, 2017.