US Airways: At least a human answers this number. I was dis...
A US Airways customer review by GetHuman user ~Momma Chihuahua from November 26th, 2017
Background on ~Momma Chihuahua's case
GetHuman: ~Momma Chihuahua - can you tell our other US Airways customers when your case took place?
~Momma Chihuahua: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to US Airways, and if so, how?
GetHuman: And which of these common US Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~Momma Chihuahua a list of common US Airways problems)
~Momma Chihuahua: "Make a booking" was why I was trying to call.
~Momma Chihuahua's review of US Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Momma Chihuahua: At least a human answers this number. I was disconnected a dozen times yesterday and today and told to call back later.
GetHuman: Let's quantify your experience contacting US Airways. On a scale of 1 to 5, how easy is it go get help on a US Airways problem?
~Momma Chihuahua: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Momma Chihuahua: I'd give them a three out of five on communication.
GetHuman: And what about US Airways's ability to quickly and effectively address your problem?
~Momma Chihuahua: For that I would say four out of five.
GetHuman: And finally- any advice for other US Airways customers?
~Momma Chihuahua: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Momma Chihuahua taken from his US Airways customer service problem that occurred on November 17th, 2017.