US Airways: Called in re: refund on unused portion of trip...
A US Airways customer review by GetHuman user ~Jersey Guy from November 24th, 2017
Background on ~Jersey Guy's case
GetHuman: ~Jersey Guy - can you tell our other US Airways customers when your case took place?
~Jersey Guy: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to US Airways, and if so, how?
GetHuman: And which of these common US Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~Jersey Guy a list of common US Airways problems)
~Jersey Guy: "Frequent flyer program" was why I was trying to call.
~Jersey Guy's review of US Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jersey Guy: Called in re: refund on unused portion of trip. It took about ** minutes but the two agents with whom I dealt were professional and very helpful. I'm very satisfied.
GetHuman: Let's quantify your experience contacting US Airways. On a scale of 1 to 5, how easy is it go get help on a US Airways problem?
~Jersey Guy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jersey Guy: I'd give them a four out of five on communication.
GetHuman: And what about US Airways's ability to quickly and effectively address your problem?
~Jersey Guy: For that I would say three out of five.
GetHuman: And finally- any advice for other US Airways customers?
~Jersey Guy: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jersey Guy taken from his US Airways customer service problem that occurred on November 17th, 2017.