US Airways: I have tried for * hours to confirm a reservati...
A US Airways customer review by GetHuman user ~John Ordeman from November 25th, 2017
Background on ~John Ordeman's case
GetHuman: ~John Ordeman - can you tell our other US Airways customers when your case took place?
~John Ordeman: Yeah. It was late at night, on November 19th.
GetHuman: Did you reach out to US Airways, and if so, how?
GetHuman: And which of these common US Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~John Ordeman a list of common US Airways problems)
~John Ordeman: "Missing item" was why I was trying to call.
~John Ordeman's review of US Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John Ordeman: I have tried for * hours to confirm a reservation. I have listened all this time to the same stupid message over and over and over. There should be an easy way to confirm a held reservation by e-mail when the agents are busy or a call back system. I am frustrated and furious. John Ordeman (***) ***-****
GetHuman: Let's quantify your experience contacting US Airways. On a scale of 1 to 5, how easy is it go get help on a US Airways problem?
~John Ordeman: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John Ordeman: I'd give them a three out of five on communication.
GetHuman: And what about US Airways's ability to quickly and effectively address your problem?
~John Ordeman: For that I would say two out of five.
GetHuman: And finally- any advice for other US Airways customers?
~John Ordeman: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John Ordeman taken from his US Airways customer service problem that occurred on November 19th, 2017.