US Bank Visa: Polite and helpful customer service rep- but th...
A US Bank Visa customer review by GetHuman user ~Dan the Man from November 26th, 2017
Background on ~Dan the Man's case
GetHuman: ~Dan the Man - can you tell our other US Bank Visa customers when your case took place?
~Dan the Man: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to US Bank Visa, and if so, how?
GetHuman: And which of these common US Bank Visa customer issues best describes the reason you wanted to talk to them?
(Shows ~Dan the Man a list of common US Bank Visa problems)
~Dan the Man: "Complaint" was why I was trying to call.
~Dan the Man's review of US Bank Visa customer service
GetHuman: So how would you sum up your experience for GetHuman's US Bank Visa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dan the Man: Polite and helpful customer service rep- but this number is not the one on the back of the card. The number on the back of the card gets a "sorry we are too busy call in a few hours message" I paid twice online on same day and could never get through. She couldn't reverse it but she reversed an old late fee and changed my payment date. It's not her fault she works for a crappy company. They probably treat her like they treat me - poorly!
GetHuman: Let's quantify your experience contacting US Bank Visa. On a scale of 1 to 5, how easy is it go get help on a US Bank Visa problem?
~Dan the Man: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dan the Man: I'd give them a five out of five on communication.
GetHuman: And what about US Bank Visa's ability to quickly and effectively address your problem?
~Dan the Man: For that I would say five out of five.
GetHuman: And finally- any advice for other US Bank Visa customers?
~Dan the Man: Call them early in the day or late. Don't forget any personal or account information you might need for US Bank Visa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dan the Man taken from his US Bank Visa customer service problem that occurred on November 20th, 2017.