US Bank Visa: Ridiculous amount of time to wait (** min) and...
A US Bank Visa customer review by GetHuman user ~mad from November 26th, 2017
Background on ~mad's case
GetHuman: ~mad - can you tell our other US Bank Visa customers when your case took place?
~mad: Yes I can. It was morning, on November 24th.
GetHuman: Did you reach out to US Bank Visa, and if so, how?
GetHuman: And which of these common US Bank Visa customer issues best describes the reason you wanted to talk to them?
(Shows ~mad a list of common US Bank Visa problems)
~mad: "Lower my rate" was why I was trying to call.
~mad's review of US Bank Visa customer service
GetHuman: So how would you sum up your experience for GetHuman's US Bank Visa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad: Ridiculous amount of time to wait (** min) and then have to be forwarded to another area for another wait time, though much shorter. Not happy.
GetHuman: Let's quantify your experience contacting US Bank Visa. On a scale of 1 to 5, how easy is it go get help on a US Bank Visa problem?
~mad: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad: I'd give them a two out of five on communication.
GetHuman: And what about US Bank Visa's ability to quickly and effectively address your problem?
~mad: For that I would say five out of five.
GetHuman: And finally- any advice for other US Bank Visa customers?
~mad: Call them early in the day or late. Don't forget any personal or account information you might need for US Bank Visa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad taken from his US Bank Visa customer service problem that occurred on November 24th, 2017.