US Customs and Border Protection: Seemed annoyed with my call and did not have ba...
A US Customs and Border Protection customer review by GetHuman user ~Random Caller from November 20th, 2017
Background on ~Random Caller's case
GetHuman: ~Random Caller - can you tell our other US Customs and Border Protection customers when your case took place?
~Random Caller: Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to US Customs and Border Protection, and if so, how?
GetHuman: And which of these common US Customs and Border Protection customer issues best describes the reason you wanted to talk to them?
(Shows ~Random Caller a list of common US Customs and Border Protection problems)
~Random Caller: "Local services" was why I was trying to call.
~Random Caller's review of US Customs and Border Protection customer service
GetHuman: So how would you sum up your experience for GetHuman's US Customs and Border Protection customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Random Caller: Seemed annoyed with my call and did not have basic information about entry into Mexico. Stated "Why would I know about other countries laws?"
GetHuman: Let's quantify your experience contacting US Customs and Border Protection. On a scale of 1 to 5, how easy is it go get help on a US Customs and Border Protection problem?
~Random Caller: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Random Caller: I'd give them a one out of five on communication.
GetHuman: And what about US Customs and Border Protection's ability to quickly and effectively address your problem?
~Random Caller: For that I would say one out of five.
GetHuman: And finally- any advice for other US Customs and Border Protection customers?
~Random Caller: Call them early in the day or late. Don't forget any personal or account information you might need for US Customs and Border Protection to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Random Caller taken from his US Customs and Border Protection customer service problem that occurred on November 17th, 2017.