US Dept. of Education - Financial Aid: They never answered. The ** option does not wor...
A US Dept. of Education - Financial Aid customer review by GetHuman user ~john from November 28th, 2017
Background on ~john's case
GetHuman: ~john - can you tell our other US Dept. of Education - Financial Aid customers when your case took place?
~john: Yup. It was evening, on November 18th.
GetHuman: Did you reach out to US Dept. of Education - Financial Aid, and if so, how?
GetHuman: And which of these common US Dept. of Education - Financial Aid customer issues best describes the reason you wanted to talk to them?
(Shows ~john a list of common US Dept. of Education - Financial Aid problems)
~john: "None of those really matches why I wanted to call US Dept. of Education - Financial Aid that day." was why I was trying to call.
~john's review of US Dept. of Education - Financial Aid customer service
GetHuman: So how would you sum up your experience for GetHuman's US Dept. of Education - Financial Aid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~john: They never answered. The ** option does not work. Instead ask for "more options" then say "customer service". I will have to call back later - waited way to long. Then called back and they hung up on me automatically.
GetHuman: Let's quantify your experience contacting US Dept. of Education - Financial Aid. On a scale of 1 to 5, how easy is it go get help on a US Dept. of Education - Financial Aid problem?
~john: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~john: I'd give them a four out of five on communication.
GetHuman: And what about US Dept. of Education - Financial Aid's ability to quickly and effectively address your problem?
~john: For that I would say five out of five.
GetHuman: And finally- any advice for other US Dept. of Education - Financial Aid customers?
~john: Call them early in the day or late. Don't forget any personal or account information you might need for US Dept. of Education - Financial Aid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~john taken from his US Dept. of Education - Financial Aid customer service problem that occurred on November 18th, 2017.