US Weekly Magazine: No communication with human, only machines. I w...
A US Weekly Magazine customer review by GetHuman user ~kaytee from November 20th, 2017
Background on ~kaytee's case
GetHuman: ~kaytee - can you tell our other US Weekly Magazine customers when your case took place?
~kaytee: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to US Weekly Magazine, and if so, how?
GetHuman: And which of these common US Weekly Magazine customer issues best describes the reason you wanted to talk to them?
(Shows ~kaytee a list of common US Weekly Magazine problems)
~kaytee: "None of those really matches why I wanted to call US Weekly Magazine that day." was why I was trying to call.
~kaytee's review of US Weekly Magazine customer service
GetHuman: So how would you sum up your experience for GetHuman's US Weekly Magazine customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kaytee: No communication with human, only machines. I was told I would be passed to an Agent after entering subscription number etc. After about * seconds an electronic voice said "your call cannot be completed at this time, please call again. The call terminated. I am missing the last * issues and the electronic voice said "I'll renew your subscription for one more issue". I would rather have the * missing issues thank you.
GetHuman: Let's quantify your experience contacting US Weekly Magazine. On a scale of 1 to 5, how easy is it go get help on a US Weekly Magazine problem?
~kaytee: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kaytee: I'd give them a three out of five on communication.
GetHuman: And what about US Weekly Magazine's ability to quickly and effectively address your problem?
~kaytee: For that I would say five out of five.
GetHuman: And finally- any advice for other US Weekly Magazine customers?
~kaytee: Call them early in the day or late. Don't forget any personal or account information you might need for US Weekly Magazine to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kaytee taken from his US Weekly Magazine customer service problem that occurred on November 17th, 2017.