Uber: Complain about my rating

A Uber customer review by GetHuman user GetHuman-sunshin12 from November 30th, 2017

Background on GetHuman-sunshin12's case

GetHuman: GetHuman-sunshin12 - can you tell our other Uber customers when your case took place?
GetHuman-sunshin12: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman-sunshin12: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-sunshin12 a list of common Uber problems)
GetHuman-sunshin12: "Complaint" was why I was trying to contact.

GetHuman-sunshin12's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-sunshin12: Complain about my rating
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-sunshin12: I am new to Arizona and still learning my roads, I don't live at all in the areas I drive in because uber is not popular so I go to the phoenix area to work. Driving for uber helps me to learn my way around and to meet fun people. Why do I have to take criticism from others like that? Especially if the fall asleep in my car when they say they prefer to tell me the way instead of using my GPS? I have an explanation of my last ride who gave me this rating
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
GetHuman-sunshin12: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-sunshin12: I'd give them a one out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
GetHuman-sunshin12: For that I would say two out of five.
GetHuman: And finally- any advice for other Uber customers?
GetHuman-sunshin12: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-sunshin12 taken from his Uber customer service problem that occurred on November 22nd, 2017.


1.88 of 5 stars | 1098 reviews

GetHuman-sunshin12's Uber Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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