Uber: I am looking to pay for my elderly father in la...

A Uber customer review by GetHuman user ~Gabriela Rojas from November 25th, 2017

Background on ~Gabriela Rojas's case

GetHuman: ~Gabriela Rojas - can you tell our other Uber customers when your case took place?
~Gabriela Rojas: Yes I can. It was late at night, on November 22nd.
GetHuman: Did you reach out to Uber, and if so, how?
~Gabriela Rojas: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
Shows ~Gabriela Rojas a list of common Uber problems
~Gabriela Rojas: "Account Access" was why I was trying to contact.

~Gabriela Rojas's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gabriela Rojas: I am looking to pay for my elderly father in law uber account and nobody can help me, the information in the credit card will not work, elderly will not call and pay uber services - their children will and there is no application for it!!!! we need for him to use it, but be registered in our credit card. He lives in Key Biscayne florida and we live in Hillsborough california outside san francisco- please call ***-***-**** to help me, more seniors to come!!!!!!!
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~Gabriela Rojas: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gabriela Rojas: I'd give them a one out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~Gabriela Rojas: For that I would say one out of five.
GetHuman: And finally- any advice for other Uber customers?
~Gabriela Rojas: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gabriela Rojas taken from his Uber customer service problem that occurred on November 22nd, 2017.


1.88 of 5 stars | 1098 reviews
Uber ReviewsHow to contact UberGeneral Uber customer service info
~Gabriela Rojas's Uber Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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