I took uber to a bar for $**. I took uber home...

A Uber customer review by GetHuman user ~taxi fan! from November 25th, 2017

Background on ~taxi fan!'s case

GetHuman: ~taxi fan! - can you tell our other Uber customers when your case took place?
~taxi fan!: Sure. It was morning, on November 24th.
GetHuman: Did you reach out to Uber, and if so, how?
~taxi fan!: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~taxi fan! a list of common Uber problems)
~taxi fan!: "Dispute a Charge" was why I was trying to contact.

~taxi fan!'s review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~taxi fan!: I took uber to a bar for $**. I took uber home from same bar and my rate tripped to $**!!!! You can't call uber to question, complain, get info or anything at all. I will never use uber again. Stick to the taxi people! Thumbs down for uber, sorry uber but I will never use uber again!
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~taxi fan!: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~taxi fan!: I'd give them a one out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~taxi fan!: For that I would say two out of five.
GetHuman: And finally- any advice for other Uber customers?
~taxi fan!: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~taxi fan! taken from his Uber customer service problem that occurred on November 24th, 2017.


1.88 of 5 stars | 1098 reviews

~taxi fan!'s Uber Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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