Uber: It was difficult for me to find information onl...

A Uber customer review by GetHuman user GetHuman-258961 from November 27th, 2017

Background on GetHuman-258961's case

GetHuman: GetHuman-258961 - can you tell our other Uber customers when your case took place?
GetHuman-258961: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman-258961: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-258961 a list of common Uber problems
GetHuman-258961: "Cancel booking" was why I was trying to contact.

GetHuman-258961's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-258961: It was difficult for me to find information online regarding tolls and how these are applied to the fair. But a quick email and all was set. The total fair already includes the tolls. But we wont get charged the **% uber fee on the tolls.
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
GetHuman-258961: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-258961: I'd give them a five out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
GetHuman-258961: For that I would say four out of five.
GetHuman: And finally- any advice for other Uber customers?
GetHuman-258961: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-258961 taken from his Uber customer service problem that occurred on November 21st, 2017.


1.88 of 5 stars | 1098 reviews
Uber ReviewsHow to contact UberGeneral Uber customer service info
GetHuman-258961's Uber Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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