Uber: My boyfriend's phone fell out and he was told t...

A Uber customer review by GetHuman user GetHuman-287012 from November 27th, 2017

Background on GetHuman-287012's case

GetHuman: GetHuman-287012 - can you tell our other Uber customers when your case took place?
GetHuman-287012: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman-287012: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-287012 a list of common Uber problems)
GetHuman-287012: "Account access" was why I was trying to contact.

GetHuman-287012's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-287012: My boyfriend's phone fell out and he was told to run * miles to get it or it would be left at the one oak club... The phone wasn't in the club and when we called the driver back he stated a Chance picked up the phone and took it.... I would like a new phone to replace the one that the driver knew about but he still let someone take it. This is NOT the way to run a business. Thank you
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
GetHuman-287012: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-287012: I'd give them a one out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
GetHuman-287012: For that I would say one out of five.
GetHuman: And finally- any advice for other Uber customers?
GetHuman-287012: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-287012 taken from his Uber customer service problem that occurred on November 20th, 2017.


1.88 of 5 stars | 1098 reviews

GetHuman-287012's Uber Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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