I called Uber * times yesterday to try to get a...

A Uber customer review by GetHuman user ~Wendy Lipin from November 27th, 2017

Background on ~Wendy Lipin's case

GetHuman: ~Wendy Lipin - can you tell our other Uber customers when your case took place?
~Wendy Lipin: Sure. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Uber, and if so, how?
~Wendy Lipin: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~Wendy Lipin a list of common Uber problems)
~Wendy Lipin: "Make a booking" was why I was trying to contact.

~Wendy Lipin's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Wendy Lipin: I called Uber * times yesterday to try to get a ride back from Ralphs* I was stranded there & I'm disabled. I want my account credited.
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~Wendy Lipin: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Wendy Lipin: I'd give them a one out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~Wendy Lipin: For that I would say one out of five.
GetHuman: And finally- any advice for other Uber customers?
~Wendy Lipin: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Wendy Lipin taken from his Uber customer service problem that occurred on November 23rd, 2017.


1.88 of 5 stars | 1098 reviews

~Wendy Lipin's Uber Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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