Uber: after not being able to find me right in front...

A Uber customer review by GetHuman user ~Sam Greenblatt from November 28th, 2017

Background on ~Sam Greenblatt's case

GetHuman: ~Sam Greenblatt - can you tell our other Uber customers when your case took place?
~Sam Greenblatt: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to Uber, and if so, how?
~Sam Greenblatt: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~Sam Greenblatt a list of common Uber problems)
~Sam Greenblatt: "Technical support" was why I was trying to contact.

~Sam Greenblatt's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sam Greenblatt: after not being able to find me right in front of Chop Hospital, he just cancelled after waiting ** minutes when it said he would be there in * minutes
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~Sam Greenblatt: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sam Greenblatt: I'd give them a one out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~Sam Greenblatt: For that I would say four out of five.
GetHuman: And finally- any advice for other Uber customers?
~Sam Greenblatt: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sam Greenblatt taken from his Uber customer service problem that occurred on November 19th, 2017.


1.88 of 5 stars | 1098 reviews

~Sam Greenblatt's Uber Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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