Uber: I did not know that by moving the car slider up...

A Uber customer review by GetHuman user ~Chanade McNair from November 23rd, 2017

Background on ~Chanade McNair's case

GetHuman: ~Chanade McNair - can you tell our other Uber customers when your case took place?
~Chanade McNair: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Uber, and if so, how?
~Chanade McNair: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
Shows ~Chanade McNair a list of common Uber problems
~Chanade McNair: "Account access" was why I was trying to contact.

~Chanade McNair's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chanade McNair: I did not know that by moving the car slider up and down meant that the rate of the car would go up. I had no idea what it meant. I was charged $** for my ride because I was in a SUV. I didn't need an SUV. I just wanted Uberx and I don't have that kind of money to spend. I would like to only be charged the price I would have received with uberx, not an SUV price. I took the ride with Emmanuel on Thursday at *:**.
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~Chanade McNair: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chanade McNair: I'd give them a four out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~Chanade McNair: For that I would say five out of five.
GetHuman: And finally- any advice for other Uber customers?
~Chanade McNair: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chanade McNair taken from his Uber customer service problem that occurred on November 20th, 2017.

Uber

1.88 of 5 stars | 1098 reviews
Uber ReviewsHow to contact UberGeneral Uber customer service info
~Chanade McNair's Uber Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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