Uber: I got picked up by a driver yesterday called Ab...

A Uber customer review by GetHuman user ~info1212 from November 24th, 2017

Background on ~info1212's case

GetHuman: ~info1212 - can you tell our other Uber customers when your case took place?
~info1212: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to Uber, and if so, how?
~info1212: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~info1212 a list of common Uber problems)
~info1212: "Account access" was why I was trying to contact.

~info1212's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~info1212: I got picked up by a driver yesterday called Abdul, who firstly took me the longest possible way around brick lane to get to Waterloo but about * minutes into the journey we were pulled over by the police. I waited while he spoke to them outside for about * minutes and could hear that they were reprimanding him so I got out and asked what was happening. I asked if it was speeding he was being done for as I had hear them saying something like that and the police man replied 'yes among other things' so I cancelled the trip on my phone and then left to get the tube from St. Pauls.*To my absolute HORROR I received a receipt following this of ***£**.** which as you can imagine being already traumatised from this trip I was not happy about. *I demand a refund for this. I use Uber often and have recommended it to many friends and colleagues. I should not have been in this situation in the first place and CERTAINLY not have paid ***£**.** to be subjected to it.
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~info1212: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~info1212: I'd give them a two out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~info1212: For that I would say one out of five.
GetHuman: And finally- any advice for other Uber customers?
~info1212: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~info1212 taken from his Uber customer service problem that occurred on November 22nd, 2017.


1.88 of 5 stars | 1098 reviews

~info1212's Uber Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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