Uber: I received a refund within ** minutes of sendin...

A Uber customer review by GetHuman user ~Uber is good from November 24th, 2017

Background on ~Uber is good's case

GetHuman: ~Uber is good - can you tell our other Uber customers when your case took place?
~Uber is good: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to Uber, and if so, how?
~Uber is good: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~Uber is good a list of common Uber problems)
~Uber is good: "Setup an account" was why I was trying to contact.

~Uber is good's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Uber is good: I received a refund within ** minutes of sending the message on-line. I was charged for a ride I never took, but they corrected the mistake promptly.
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~Uber is good: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Uber is good: I'd give them a four out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~Uber is good: For that I would say five out of five.
GetHuman: And finally- any advice for other Uber customers?
~Uber is good: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Uber is good taken from his Uber customer service problem that occurred on November 14th, 2017.


1.88 of 5 stars | 1098 reviews

~Uber is good's Uber Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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