Uber: I waited ** minutes for a driver who never came...

A Uber customer review by GetHuman user GetHuman-379604 from November 28th, 2017

Background on GetHuman-379604's case

GetHuman: GetHuman-379604 - can you tell our other Uber customers when your case took place?
GetHuman-379604: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman-379604: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-379604 a list of common Uber problems)
GetHuman-379604: "Loyalty program" was why I was trying to contact.

GetHuman-379604's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-379604: I waited ** minutes for a driver who never came. Very clear address(**** Walnut* World Cafe Live, I had a driver pick my friend up ** minutes prior and that driver had no problems picking her up.*My driver (Luis) never showed up. Called me and acted confused about where it was. Then when I called him back he did not answer his phone. *I eventually hailed a cab ** min later, very upset. When I returned home I called Luis again and he casually said he picked someone else up. *I will NEVER take uber again. Lyft will be my driver. What an inconvenience!!!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
GetHuman-379604: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-379604: I'd give them a one out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
GetHuman-379604: For that I would say one out of five.
GetHuman: And finally- any advice for other Uber customers?
GetHuman-379604: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-379604 taken from his Uber customer service problem that occurred on November 21st, 2017.


1.88 of 5 stars | 1098 reviews

GetHuman-379604's Uber Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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