Uber: I waited for ** minute for * different drivers...
A Uber customer review by GetHuman user ~Caitlin bowlds from November 27th, 2017
Background on ~Caitlin bowlds's case
GetHuman: ~Caitlin bowlds - can you tell our other Uber customers when your case took place?
~Caitlin bowlds: Yeah. It was afternoon, on November 25th.
GetHuman: Did you reach out to Uber, and if so, how?
~Caitlin bowlds: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
Shows ~Caitlin bowlds a list of common Uber problems
~Caitlin bowlds: "Setup an account" was why I was trying to contact.
~Caitlin bowlds's review of Uber customer service
GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Caitlin bowlds: I waited for ** minute for * different drivers who never showed up. Only one of then called. And I still got charged $* for a cancellation even tho the driver never showed. I expect a refund for this $* and a call from costumer service because I never found a number for if. I expect a call back. If I don't get one back, I will continue to message u until my terms are met. As u can see I am very upset. If u expect business from me... These are my terms...
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~Caitlin bowlds: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Caitlin bowlds: I'd give them a two out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~Caitlin bowlds: For that I would say one out of five.
GetHuman: And finally- any advice for other Uber customers?
~Caitlin bowlds: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Caitlin bowlds taken from his Uber customer service problem that occurred on November 25th, 2017.
1.88 of 5 stars | 1098 reviewsUber ReviewsHow to contact UberGeneral Uber customer service info
~Caitlin bowlds's Uber Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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