Uber: contacted support * days ago about an account s...
A Uber customer review by GetHuman user ~irritated in texas from November 28th, 2017
Background on ~irritated in texas's case
GetHuman: ~irritated in texas - can you tell our other Uber customers when your case took place?
~irritated in texas: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~irritated in texas a list of common Uber problems)
~irritated in texas: "Cancel membership" was why I was trying to contact.
~irritated in texas's review of Uber customer service
GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~irritated in texas: contacted support * days ago about an account set up with my number and they have failed to act upon a potential fraudulent account.if this is how they protect themselves and the public against theft then i don't want anything to do with their services.
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~irritated in texas: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~irritated in texas: I'd give them a one out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~irritated in texas: For that I would say four out of five.
GetHuman: And finally- any advice for other Uber customers?
~irritated in texas: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~irritated in texas taken from his Uber customer service problem that occurred on November 19th, 2017.