Uber: Horrible customer service
A Uber customer review by GetHuman user GetHuman-rtrugli from November 29th, 2017
Background on GetHuman-rtrugli's case
GetHuman: GetHuman-rtrugli - can you tell our other Uber customers when your case took place?
GetHuman-rtrugli: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-rtrugli a list of common Uber problems)
GetHuman-rtrugli: "Problem With the App" was why I was trying to contact.
GetHuman-rtrugli's review of Uber customer service
GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-rtrugli: Horrible customer service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-rtrugli: An Uber driver hit my parked car on *******. I am trying to find a phone number so I can file an insurance claim. There is no phone number! I can't believe this company! What if I was hurt? Who do I call to file a claim?
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
GetHuman-rtrugli: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-rtrugli: I'd give them a one out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
GetHuman-rtrugli: For that I would say one out of five.
GetHuman: And finally- any advice for other Uber customers?
GetHuman-rtrugli: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-rtrugli taken from his Uber customer service problem that occurred on November 23rd, 2017.