Uber: I rode with jean and he couldn't find my addres...

A Uber customer review by GetHuman user GetHuman-405555 from November 23rd, 2017

Background on GetHuman-405555's case

GetHuman: GetHuman-405555 - can you tell our other Uber customers when your case took place?
GetHuman-405555: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman-405555: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-405555 a list of common Uber problems)
GetHuman-405555: "Complaint" was why I was trying to contact.

GetHuman-405555's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-405555: I rode with jean and he couldn't find my address, hung up on me, called me back, I tried to get him in the right direction until I had waited to long and was about to be late for my appt. I then said its ok I will have to call another because you are lost. I will go ahead and cancel. And instead of canceling he shows up a few minutes later and I get charged a cancellation fee after waiting ten minutes and still getting the same driver who couldn't even look up where to go. I would like to be refunded my cancellation fee!
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
GetHuman-405555: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-405555: I'd give them a one out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
GetHuman-405555: For that I would say one out of five.
GetHuman: And finally- any advice for other Uber customers?
GetHuman-405555: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-405555 taken from his Uber customer service problem that occurred on November 17th, 2017.


1.88 of 5 stars | 1098 reviews

GetHuman-405555's Uber Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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