Uber: I haven't received a reply from the email i sen...
A Uber customer review by GetHuman user ~shenae Reid from November 27th, 2017
Background on ~shenae Reid's case
GetHuman: ~shenae Reid - can you tell our other Uber customers when your case took place?
~shenae Reid: Yup. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~shenae Reid a list of common Uber problems)
~shenae Reid: "Account access" was why I was trying to contact.
~shenae Reid's review of Uber customer service
GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shenae Reid: I haven't received a reply from the email i sent. I was over charged because the driver missed his exit an *hr drive took more than *hrs.
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~shenae Reid: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shenae Reid: I'd give them a one out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~shenae Reid: For that I would say one out of five.
GetHuman: And finally- any advice for other Uber customers?
~shenae Reid: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shenae Reid taken from his Uber customer service problem that occurred on November 25th, 2017.