Uber: First of all I didn't get picked up at Boca spr...

A Uber customer review by GetHuman user ~Glenda Garrett from November 27th, 2017

Background on ~Glenda Garrett's case

GetHuman: ~Glenda Garrett - can you tell our other Uber customers when your case took place?
~Glenda Garrett: Sure. It was late at night, on November 19th.
GetHuman: Did you reach out to Uber, and if so, how?
~Glenda Garrett: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
Shows ~Glenda Garrett a list of common Uber problems
~Glenda Garrett: "Setup an account" was why I was trying to contact.

~Glenda Garrett's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Glenda Garrett: First of all I didn't get picked up at Boca springs which may explain my fare was so high and to top it off the driver got turned around even though I was telling him which way to go he wasn't listening and in the meantime my bill is steady clocking! If i'm not reimbursed some way I will take my complaint to your corporate office. Took this man ** min to get to first colony mall. I live only ** min away from the job if even that long. My address is **** S.Dairy Ashford but the receipt shows i was picked up from a Bica Spring address. I need someone to call me ASAP!
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~Glenda Garrett: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Glenda Garrett: I'd give them a one out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~Glenda Garrett: For that I would say five out of five.
GetHuman: And finally- any advice for other Uber customers?
~Glenda Garrett: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Glenda Garrett taken from his Uber customer service problem that occurred on November 19th, 2017.

Uber

1.88 of 5 stars | 1098 reviews
Uber ReviewsHow to contact UberGeneral Uber customer service info
~Glenda Garrett's Uber Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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