i have been trying to log into Uber all day. I...

A Uber customer review by GetHuman user ~prudenuce.jurist from November 26th, 2017

Background on ~prudenuce.jurist's case

GetHuman: ~prudenuce.jurist - can you tell our other Uber customers when your case took place?
~prudenuce.jurist: Yes. It was late at night, on November 20th.
GetHuman: Did you reach out to Uber, and if so, how?
~prudenuce.jurist: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~prudenuce.jurist a list of common Uber problems)
~prudenuce.jurist: "Lost Item" was why I was trying to contact.

~prudenuce.jurist's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~prudenuce.jurist: i have been trying to log into Uber all day. I have an account, but when i type in my pw, it tells me account was disabled. i emailed support * hours ago, but NO response. I tried to create a new account, but since all i have is my one email and phone number, it tells me i have an account (of course, when i log in with original account info, it tells me the account was disabled). So frustrating!!!!
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~prudenuce.jurist: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~prudenuce.jurist: I'd give them a two out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~prudenuce.jurist: For that I would say three out of five.
GetHuman: And finally- any advice for other Uber customers?
~prudenuce.jurist: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~prudenuce.jurist taken from his Uber customer service problem that occurred on November 20th, 2017.


1.88 of 5 stars | 1098 reviews

~prudenuce.jurist's Uber Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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