Uber: I raised my concern to uber customer service re...

A Uber customer review by GetHuman user ~Vishal Raj from November 27th, 2017

Background on ~Vishal Raj's case

GetHuman: ~Vishal Raj - can you tell our other Uber customers when your case took place?
~Vishal Raj: Yeah. It was middle of the night, on November 26th.
GetHuman: Did you reach out to Uber, and if so, how?
~Vishal Raj: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
Shows ~Vishal Raj a list of common Uber problems
~Vishal Raj: "Problem With the App" was why I was trying to contact.

~Vishal Raj's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vishal Raj: I raised my concern to uber customer service regarding app issue for my login id. I was not able to book any cab and also my free rides were not available. I was also not able to user GRAB*** promocode. Customer service is too horrible. They are not replying properly.
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~Vishal Raj: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vishal Raj: I'd give them a one out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~Vishal Raj: For that I would say three out of five.
GetHuman: And finally- any advice for other Uber customers?
~Vishal Raj: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vishal Raj taken from his Uber customer service problem that occurred on November 26th, 2017.

Uber

1.88 of 5 stars | 1098 reviews
Uber ReviewsHow to contact UberGeneral Uber customer service info
~Vishal Raj's Uber Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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