Uber: Company is feeble. All I wanted is to re-regis...

A Uber customer review by GetHuman user ~Jeffery Crockett from November 27th, 2017

Background on ~Jeffery Crockett's case

GetHuman: ~Jeffery Crockett - can you tell our other Uber customers when your case took place?
~Jeffery Crockett: Sure. It was evening, on November 23rd.
GetHuman: Did you reach out to Uber, and if so, how?
~Jeffery Crockett: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~Jeffery Crockett a list of common Uber problems)
~Jeffery Crockett: "Setup an account" was why I was trying to contact.

~Jeffery Crockett's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jeffery Crockett: Company is feeble. All I wanted is to re-register after I was cancelled by their mistake. Corrections to their problem is simply running around in circles.
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~Jeffery Crockett: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jeffery Crockett: I'd give them a four out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~Jeffery Crockett: For that I would say five out of five.
GetHuman: And finally- any advice for other Uber customers?
~Jeffery Crockett: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jeffery Crockett taken from his Uber customer service problem that occurred on November 23rd, 2017.


1.88 of 5 stars | 1098 reviews

~Jeffery Crockett's Uber Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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