Uber: you guys charged my acct $***.** & then was tol...

A Uber customer review by GetHuman user ~7barfilm from November 27th, 2017

Background on ~7barfilm's case

GetHuman: ~7barfilm - can you tell our other Uber customers when your case took place?
~7barfilm: Yup. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Uber, and if so, how?
~7barfilm: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~7barfilm a list of common Uber problems)
~7barfilm: "Problem With the App" was why I was trying to contact.

~7barfilm's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~7barfilm: you guys charged my acct $***.** & then was told I would get a $*** Uber credit. Your driver threatened to "kick my ***". This is disgusting. Please call me immediately!
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~7barfilm: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~7barfilm: I'd give them a four out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~7barfilm: For that I would say five out of five.
GetHuman: And finally- any advice for other Uber customers?
~7barfilm: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~7barfilm taken from his Uber customer service problem that occurred on November 24th, 2017.


1.88 of 5 stars | 1098 reviews

~7barfilm's Uber Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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