Uber: I was just looking at the map and the guy showe...

A Uber customer review by GetHuman user ~joe mandarino from November 23rd, 2017

Background on ~joe mandarino's case

GetHuman: ~joe mandarino - can you tell our other Uber customers when your case took place?
~joe mandarino: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to Uber, and if so, how?
~joe mandarino: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~joe mandarino a list of common Uber problems)
~joe mandarino: "Refund" was why I was trying to contact.

~joe mandarino's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~joe mandarino: I was just looking at the map and the guy showed up and I told him I didn't need a ride and he charged me anyhow *. $*.**
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~joe mandarino: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~joe mandarino: I'd give them a one out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~joe mandarino: For that I would say two out of five.
GetHuman: And finally- any advice for other Uber customers?
~joe mandarino: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~joe mandarino taken from his Uber customer service problem that occurred on November 15th, 2017.


1.88 of 5 stars | 1098 reviews

~joe mandarino's Uber Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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