Took uber select a few times in one night . Th...

A Uber customer review by GetHuman user ~Ripped off from November 26th, 2017

Background on ~Ripped off's case

GetHuman: ~Ripped off - can you tell our other Uber customers when your case took place?
~Ripped off: Sure. It was afternoon, on November 24th.
GetHuman: Did you reach out to Uber, and if so, how?
~Ripped off: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~Ripped off a list of common Uber problems)
~Ripped off: "Cancel booking" was why I was trying to contact.

~Ripped off's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ripped off: Took uber select a few times in one night . The first driver drove above ** mph under the limit and feel his gps in his lap. My wife and I really felt safe with some guy driving and looking in his lap for directions. Should have been my first clue. Then returning home a normal **.** cab ride turns on to $***.** bill. If you are gonna rob your clients at least give me a KISS.
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~Ripped off: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ripped off: I'd give them a three out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~Ripped off: For that I would say one out of five.
GetHuman: And finally- any advice for other Uber customers?
~Ripped off: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ripped off taken from his Uber customer service problem that occurred on November 24th, 2017.


1.88 of 5 stars | 1098 reviews

~Ripped off's Uber Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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