Overall, I have enjoyed Uber as a passenger. Un...

A Uber customer review by GetHuman user ~prmija from November 24th, 2017

Background on ~prmija's case

GetHuman: ~prmija - can you tell our other Uber customers when your case took place?
~prmija: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to Uber, and if so, how?
~prmija: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~prmija a list of common Uber problems)
~prmija: "Lost Item" was why I was trying to contact.

~prmija's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~prmija: Overall, I have enjoyed Uber as a passenger. Unfortunately though, I recently had a bad experience with a driver and the customer service was worse. I'm a loyal customer (having taken ** trips for $*** in just ** days) and was quite offended at how they handled this. Overall, I love Uber but I am sincerely disappointed about how they handled my complaint.**On October **, ****, I requested Uber at * a.m. The driver FLEW past my house and I tried to call them twice to ask them to turn around and come back as they just parked at the end of the block. The driver didn't answer so I walked a block and a half to get my Uber.**When I got into the car, I was overpowered by the scent of BO and*or some other offensive odor. I don't think the driver had it but the car was full of the smell. ugh, I walked a block and a half for this pleasure . . . **We then started our trip. By the time we hit the Steelyard curve on ***, she was chatting away at me (not bad in and of itself EXCEPT . . .) and lookin
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~prmija: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~prmija: I'd give them a one out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~prmija: For that I would say one out of five.
GetHuman: And finally- any advice for other Uber customers?
~prmija: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~prmija taken from his Uber customer service problem that occurred on November 19th, 2017.


1.88 of 5 stars | 1098 reviews

~prmija's Uber Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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