Uber: @ RDU Rachid accepted request for ride* however...
A Uber customer review by GetHuman user ~stedger2 from November 24th, 2017
Background on ~stedger2's case
GetHuman: ~stedger2 - can you tell our other Uber customers when your case took place?
~stedger2: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~stedger2 a list of common Uber problems)
~stedger2: "Refund" was why I was trying to contact.
~stedger2's review of Uber customer service
GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~stedger2: @ RDU Rachid accepted request for ride* however, proceeded to ask me to cross street tone picked up at commercial zone. Since this was not done on prior rides, I asked RDU traffic patrol who indicated only a few drivers authorized. Rachid immediately cancelled ride. WHAT???
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~stedger2: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~stedger2: I'd give them a five out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~stedger2: For that I would say one out of five.
GetHuman: And finally- any advice for other Uber customers?
~stedger2: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~stedger2 taken from his Uber customer service problem that occurred on November 18th, 2017.