Uber: absolutely terrible service. never again

A Uber customer review by GetHuman user GetHuman680 from December 1st, 2017

Background on GetHuman680's case

GetHuman: GetHuman680 - can you tell our other Uber customers when your case took place?
GetHuman680: Yeah. It was afternoon, on November 29th.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman680: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman680 a list of common Uber problems)
GetHuman680: "Problem With the App" was why I was trying to contact.

GetHuman680's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman680: absolutely terrible service. never again
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman680: This is the second day in a row where the driver cancelled on my girlfriend, but she was still charged. today, we were at the front door, and the driver cancelled and drove off *evidently didn't see us...* we got another one, ** minutes away. we were already late. Finally, this guy comes, and granted it was uberpool, there is NO NOTIFICATION that he MUST take the EXACT route...seeing as there might be traffic and might be an alternate route. I live at the bottom of the same street as the pickup this morning, i have heavy bags, and I AM WALKING WITH INJURY...this guy says he MUST take the route on his phone, and can't even drop me off even a QUARTER MILE AWAY. My girlfriend just informed me he is STILL charging HER for TWO people, even though i was kicked out of the car....freezing cold, heavy bags, limp, pain, ice....terrible service. this is the last time we are using uber unless there is some serious compensation.
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
GetHuman680: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman680: I'd give them a four out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
GetHuman680: For that I would say five out of five.
GetHuman: And finally- any advice for other Uber customers?
GetHuman680: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman680 taken from his Uber customer service problem that occurred on November 29th, 2017.


1.88 of 5 stars | 1098 reviews

GetHuman680's Uber Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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