Uber: Poor customer service
A Uber customer review by GetHuman user GetHuman-epsst from December 1st, 2017
Background on GetHuman-epsst's case
GetHuman: GetHuman-epsst - can you tell our other Uber customers when your case took place?
GetHuman-epsst: Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-epsst a list of common Uber problems)
GetHuman-epsst: "Account Access" was why I was trying to contact.
GetHuman-epsst's review of Uber customer service
GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-epsst: Poor customer service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-epsst: Uber cancelled on me as soon as there was a higher rate, and dropped me off at a random location when I disclosed his illegal cancellation.
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
GetHuman-epsst: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-epsst: I'd give them a three out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
GetHuman-epsst: For that I would say four out of five.
GetHuman: And finally- any advice for other Uber customers?
GetHuman-epsst: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-epsst taken from his Uber customer service problem that occurred on November 21st, 2017.