Our Uber driver went to the alley behind our ho...
A Uber customer review by GetHuman user GetHuman-138126 from November 24th, 2017
Background on GetHuman-138126's case
GetHuman: GetHuman-138126 - can you tell our other Uber customers when your case took place?
GetHuman-138126: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-138126 a list of common Uber problems)
GetHuman-138126: "Loyalty program" was why I was trying to contact.
GetHuman-138126's review of Uber customer service
GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-138126: Our Uber driver went to the alley behind our house and couldn't figure out how to find us so he cancelled our request. This was for a Black car, which iso supposed to be the highest level of service. Very disappointing.
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
GetHuman-138126: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-138126: I'd give them a one out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
GetHuman-138126: For that I would say three out of five.
GetHuman: And finally- any advice for other Uber customers?
GetHuman-138126: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-138126 taken from his Uber customer service problem that occurred on November 22nd, 2017.