Uber: My first use of uber was bad i was charged a cr...
A Uber customer review by GetHuman user ~not so big poppa from November 27th, 2017
Background on ~not so big poppa's case
GetHuman: ~not so big poppa - can you tell our other Uber customers when your case took place?
~not so big poppa: Yeah. It was evening, on November 22nd.
GetHuman: Did you reach out to Uber, and if so, how?
~not so big poppa: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
Shows ~not so big poppa a list of common Uber problems
~not so big poppa: "Problem With the App" was why I was trying to contact.
~not so big poppa's review of Uber customer service
GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not so big poppa: My first use of uber was bad i was charged a crazy amount (***) for a ** mile ride. I received a decent refund but still much more than a cab would have cost. The lady was helpful in the discount and explanation though.
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~not so big poppa: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not so big poppa: I'd give them a one out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~not so big poppa: For that I would say five out of five.
GetHuman: And finally- any advice for other Uber customers?
~not so big poppa: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not so big poppa taken from his Uber customer service problem that occurred on November 22nd, 2017.
1.88 of 5 stars | 1098 reviewsUber ReviewsHow to contact UberGeneral Uber customer service info
~not so big poppa's Uber Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars
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