Uber: The driver never showed up and I had a flight t...

A Uber customer review by GetHuman user ~tam from November 23rd, 2017

Background on ~tam's case

GetHuman: ~tam - can you tell our other Uber customers when your case took place?
~tam: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to Uber, and if so, how?
~tam: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
Shows ~tam a list of common Uber problems
~tam: "Account access" was why I was trying to contact.

~tam's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tam: The driver never showed up and I had a flight to catch. Twice they did this to me. I text the driver, i called the driver and got no response whatsoever. I missed my flight and spent hundreds of dollars on another flight. I will never use them.
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~tam: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tam: I'd give them a one out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~tam: For that I would say five out of five.
GetHuman: And finally- any advice for other Uber customers?
~tam: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tam taken from his Uber customer service problem that occurred on November 20th, 2017.


1.88 of 5 stars | 1098 reviews
Uber ReviewsHow to contact UberGeneral Uber customer service info
~tam's Uber Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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