I want to have a Uber driver pick me up on time...

A Uber customer review by GetHuman user GetHuman-mchlbib2 from November 30th, 2017

Background on GetHuman-mchlbib2's case

GetHuman: GetHuman-mchlbib2 - can you tell our other Uber customers when your case took place?
GetHuman-mchlbib2: Yup. It was afternoon, on November 26th.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman-mchlbib2: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-mchlbib2 a list of common Uber problems
GetHuman-mchlbib2: "Overcharge/Strange charge" was why I was trying to contact.

GetHuman-mchlbib2's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mchlbib2: I want to have a Uber driver pick me up on time and drive me to my home.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-mchlbib2: I have had miserable experience with Uber. The lack of directions is one of the causes. I had provided my pick-up location and I think that when I was somewhat late walking from my company location to the pick-up location the Uber driver had already left or failed to arrive on time. At that time I did not know that when I give my destination location to Uber then when I seek additional pick-ups, hopefully at least one that worked I was not picked up. Unlike many cab companies, no one from Uber called me to let me know what to expect and how I can help make my interaction with Uber successful.
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
GetHuman-mchlbib2: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mchlbib2: I'd give them a two out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
GetHuman-mchlbib2: For that I would say three out of five.
GetHuman: And finally- any advice for other Uber customers?
GetHuman-mchlbib2: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mchlbib2 taken from his Uber customer service problem that occurred on November 26th, 2017.


1.88 of 5 stars | 1098 reviews
Uber ReviewsHow to contact UberGeneral Uber customer service info
GetHuman-mchlbib2's Uber Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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