Uber: Me and my husband contacted this company for a...

A Uber customer review by GetHuman user ~Angel Vasquez from November 28th, 2017

Background on ~Angel Vasquez's case

GetHuman: ~Angel Vasquez - can you tell our other Uber customers when your case took place?
~Angel Vasquez: Yes. It was morning, on November 25th.
GetHuman: Did you reach out to Uber, and if so, how?
~Angel Vasquez: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~Angel Vasquez a list of common Uber problems)
~Angel Vasquez: "Billing" was why I was trying to contact.

~Angel Vasquez's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angel Vasquez: Me and my husband contacted this company for a driver first we waited * minutes for him to pick us up at our home then on the way to where we needed to go he got lost and told my husband that my husband had placed the wrong address which wasn't true I thought that was kind of rude. Then we contacted another driver to pick us up at the place where me and my husband went he also got lost and then he parked in the middle of the street and wanted me and my husband to jump a little wall instead of him going inside the place and picking us up as it should be plus he charged us *.** when the place wasn't even that far
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~Angel Vasquez: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angel Vasquez: I'd give them a four out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~Angel Vasquez: For that I would say five out of five.
GetHuman: And finally- any advice for other Uber customers?
~Angel Vasquez: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angel Vasquez taken from his Uber customer service problem that occurred on November 25th, 2017.


1.88 of 5 stars | 1098 reviews

~Angel Vasquez's Uber Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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