Uber: The Driver took us to wrong direction,*Wasting...

A Uber customer review by GetHuman user ~DIrakerit Kotchawong from November 27th, 2017

Background on ~DIrakerit Kotchawong's case

GetHuman: ~DIrakerit Kotchawong - can you tell our other Uber customers when your case took place?
~DIrakerit Kotchawong: Yup. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Uber, and if so, how?
~DIrakerit Kotchawong: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~DIrakerit Kotchawong a list of common Uber problems)
~DIrakerit Kotchawong: "Refund" was why I was trying to contact.

~DIrakerit Kotchawong's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DIrakerit Kotchawong: The Driver took us to wrong direction,*Wasting my time ** minutes and also need to pay additional charge unnesessary.*Horrible service since I use Uber.
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~DIrakerit Kotchawong: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DIrakerit Kotchawong: I'd give them a three out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~DIrakerit Kotchawong: For that I would say one out of five.
GetHuman: And finally- any advice for other Uber customers?
~DIrakerit Kotchawong: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DIrakerit Kotchawong taken from his Uber customer service problem that occurred on November 21st, 2017.


1.88 of 5 stars | 1098 reviews

~DIrakerit Kotchawong's Uber Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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