Uber: We were picked up at a casino in Atlantic City...

A Uber customer review by GetHuman user GetHuman-375234 from November 27th, 2017

Background on GetHuman-375234's case

GetHuman: GetHuman-375234 - can you tell our other Uber customers when your case took place?
GetHuman-375234: Yes. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman-375234: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-375234 a list of common Uber problems
GetHuman-375234: "Billing" was why I was trying to contact.

GetHuman-375234's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-375234: We were picked up at a casino in Atlantic City last night and our driver seems out of it. He didn't know how to get to the expressway so he took a very long way around to get us home. We were a nervous by his lack of direction and communication. Plus he asked for us to pay the tolls... Is that your policy?
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
GetHuman-375234: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-375234: I'd give them a two out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
GetHuman-375234: For that I would say three out of five.
GetHuman: And finally- any advice for other Uber customers?
GetHuman-375234: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-375234 taken from his Uber customer service problem that occurred on November 22nd, 2017.

Uber

1.88 of 5 stars | 1098 reviews
Uber ReviewsHow to contact UberGeneral Uber customer service info
GetHuman-375234's Uber Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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