Ubisoft: Hello,* *It has come to me through the light of...
A Ubisoft customer review by GetHuman user ~Pissed at ubishaft from November 22nd, 2017
Background on ~Pissed at ubishaft's case
GetHuman: ~Pissed at ubishaft - can you tell our other Ubisoft customers when your case took place?
~Pissed at ubishaft: Yes. It was late at night, on November 18th.
GetHuman: Did you reach out to Ubisoft, and if so, how?
GetHuman: And which of these common Ubisoft customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed at ubishaft a list of common Ubisoft problems)
~Pissed at ubishaft: "Dispute a Charge" was why I was trying to call.
~Pissed at ubishaft's review of Ubisoft customer service
GetHuman: So how would you sum up your experience for GetHuman's Ubisoft customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed at ubishaft: Hello,* *It has come to me through the light of the media that Ubisoft has not been very honest, or caring about their consumer base lately. You were always considered to be the better brother among the big publishers, but recently, it seems that there has been a cruel paradigm shift that has happened internally, causing your company to distance itself from the rest of your customers, viewing them as ATM machines instead of rational humans.* *I would like to inform you that your recent behavior these past couple of years has been unacceptable, and now with WATCH*DOGS, you are pushing your boundaries too far.* *A high end game such as WATCH*DOGS being plagued by problems such as Crashes, Frame rate stuttering, bad optimization, smudged textures, unavailability to Linux users, as well as Refusing to allow AMD to fully optimize it goes beyond the reach of what should be tolerated.* *Recent events show beyond proof that you have willingly and actively sabotaged your own game just to lure c
GetHuman: Let's quantify your experience contacting Ubisoft. On a scale of 1 to 5, how easy is it go get help on a Ubisoft problem?
~Pissed at ubishaft: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed at ubishaft: I'd give them a five out of five on communication.
GetHuman: And what about Ubisoft's ability to quickly and effectively address your problem?
~Pissed at ubishaft: For that I would say four out of five.
GetHuman: And finally- any advice for other Ubisoft customers?
~Pissed at ubishaft: Call them early in the day or late. Don't forget any personal or account information you might need for Ubisoft to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed at ubishaft taken from his Ubisoft customer service problem that occurred on November 18th, 2017.