Ubisoft: The rep had a hard time understanding what I ha...
A Ubisoft customer review by GetHuman user ~josephthered from November 25th, 2017
Background on ~josephthered's case
GetHuman: ~josephthered - can you tell our other Ubisoft customers when your case took place?
~josephthered: Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to Ubisoft, and if so, how?
GetHuman: And which of these common Ubisoft customer issues best describes the reason you wanted to talk to them?
(Shows ~josephthered a list of common Ubisoft problems)
~josephthered: "Track an order" was why I was trying to call.
~josephthered's review of Ubisoft customer service
GetHuman: So how would you sum up your experience for GetHuman's Ubisoft customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~josephthered: The rep had a hard time understanding what I had already done regarding the attempt to correct the issues I was having with Uplay (not a language barrier). Once the issue I had called about was finally understood the call was very smooth.
GetHuman: Let's quantify your experience contacting Ubisoft. On a scale of 1 to 5, how easy is it go get help on a Ubisoft problem?
~josephthered: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~josephthered: I'd give them a five out of five on communication.
GetHuman: And what about Ubisoft's ability to quickly and effectively address your problem?
~josephthered: For that I would say four out of five.
GetHuman: And finally- any advice for other Ubisoft customers?
~josephthered: Call them early in the day or late. Don't forget any personal or account information you might need for Ubisoft to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~josephthered taken from his Ubisoft customer service problem that occurred on November 22nd, 2017.