Umpqua Bank: no one is interested in solving problems. two h...
A Umpqua Bank customer review by GetHuman user ~anonymous from November 28th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Umpqua Bank customers when your case took place?
~anonymous: Sure. It was morning, on November 24th.
GetHuman: Did you reach out to Umpqua Bank, and if so, how?
GetHuman: And which of these common Umpqua Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Umpqua Bank problems)
~anonymous: "Question" was why I was trying to call.
~anonymous's review of Umpqua Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Umpqua Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: no one is interested in solving problems. two hours before they call back to say they can't do anything.they wouldn't even call the local branch back that was trying to help me resolve matter.
GetHuman: Let's quantify your experience contacting Umpqua Bank. On a scale of 1 to 5, how easy is it go get help on a Umpqua Bank problem?
~anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Umpqua Bank's ability to quickly and effectively address your problem?
~anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Umpqua Bank customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Umpqua Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Umpqua Bank customer service problem that occurred on November 24th, 2017.
Umpqua Bank
1.00 of 5 stars | 24 reviews
~anonymous's Umpqua Bank Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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