UncommonGoods.com: My order was never received. I called to compl...
A UncommonGoods.com customer review by GetHuman user ~McFair from November 14th, 2017
Background on ~McFair's case
GetHuman: ~McFair - can you tell our other UncommonGoods.com customers when your case took place?
~McFair: Yeah. It was afternoon, on November 8th.
GetHuman: Did you reach out to UncommonGoods.com, and if so, how?
GetHuman: And which of these common UncommonGoods.com customer issues best describes the reason you wanted to talk to them?
(Shows ~McFair a list of common UncommonGoods.com problems)
~McFair: "Overcharge/Strange charge" was why I was trying to call.
~McFair's review of UncommonGoods.com customer service
GetHuman: So how would you sum up your experience for GetHuman's UncommonGoods.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~McFair: My order was never received. I called to complain and to cancel. They blamed the post office. No search was found on the post office tracing system. I don't think that it ever left their warehouse. I asked for a refund*credit on my credit card. That was ** days ago and my refund on my credit card has not shown up yet.
GetHuman: Let's quantify your experience contacting UncommonGoods.com. On a scale of 1 to 5, how easy is it go get help on a UncommonGoods.com problem?
~McFair: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~McFair: I'd give them a five out of five on communication.
GetHuman: And what about UncommonGoods.com's ability to quickly and effectively address your problem?
~McFair: For that I would say three out of five.
GetHuman: And finally- any advice for other UncommonGoods.com customers?
~McFair: Call them early in the day or late. Don't forget any personal or account information you might need for UncommonGoods.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~McFair taken from his UncommonGoods.com customer service problem that occurred on November 8th, 2017.
UncommonGoods.com
4.00 of 5 stars | 3 reviews
~McFair's UncommonGoods.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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