Under Armour: I have used chat multiple times with standard q...
A Under Armour customer review by GetHuman user ~PennStater03 from November 24th, 2017
Background on ~PennStater03's case
GetHuman: ~PennStater03 - can you tell our other Under Armour customers when your case took place?
~PennStater03: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to Under Armour, and if so, how?
GetHuman: And which of these common Under Armour customer issues best describes the reason you wanted to talk to them?
(Shows ~PennStater03 a list of common Under Armour problems)
~PennStater03: "Warranty claim" was why I was trying to call.
~PennStater03's review of Under Armour customer service
GetHuman: So how would you sum up your experience for GetHuman's Under Armour customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PennStater03: I have used chat multiple times with standard questions and I have never received a good answer. I'm not sure why chat is even offered?
GetHuman: Let's quantify your experience contacting Under Armour. On a scale of 1 to 5, how easy is it go get help on a Under Armour problem?
~PennStater03: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PennStater03: I'd give them a four out of five on communication.
GetHuman: And what about Under Armour's ability to quickly and effectively address your problem?
~PennStater03: For that I would say one out of five.
GetHuman: And finally- any advice for other Under Armour customers?
~PennStater03: Call them early in the day or late. Don't forget any personal or account information you might need for Under Armour to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PennStater03 taken from his Under Armour customer service problem that occurred on November 22nd, 2017.